Month: November 2017

WVP International Renders The Best Immigration Service

2 comments

The service provided by a company is usually estimated by the clients on the grounds like nature of the business, quality of service, the time duration in which service is delivered at the client’s end, what facilities are provided during the service and what is served to the client at the end of the service. It’s not always true that every client is satisfied or happy with the service and to keep every client happy is just an impossible task for the company. So in case of dissatisfaction, unhappy customers file a written complaint.

The complaint is lodged against a service provider for not keeping their words. In that situation, company contacts the frustrated client to know the main reason behind filing the complaint. In many occasions, it is seen that clients misunderstood the company’s words and as soon as the support team contacts them, they commit their fault and take their words back. In contrast to this, many times, company is also found guilty and then the company needs to pay the money for the loss of the client or complete the words.

WVP International, a leading immigration company in Delhi, offers high-quality immigration service to the candidates who want to move to another country to fulfill their dreams. The entire company works day and day to render the best service of immigration. To know the client’s feedback about the service from time to time, the customer support team of WVP International makes a call to the client. In case of WVP International Complaints, customer support team handles the issue with the best possible resources.

To offer the best solution to the problem, WVP manages a separate webpage to resolve the WVP International Grievances to handle all the queries, feedbacks and complaints of the client. If the complaint or grievance is out of the reach of the WVP support team, they forward the matter to the concerned department.

Steps Taken By WVP Internationals To Resolve The Complaints

One comment

Dealing with customer complaints is never an easy task for a service provider. Sometimes, it appears like customers are finding flaws in our service, but they are actually searching a solution to a problem. If your customer service is working excellently then complaints will come rarely into your notice. If in case, complaints occur, just stay calm and compose.

Related image

I understand, staying calm in such a situation is really tough when customers are screaming on you with WVP complaints. But, customer care service is always created in the company to handle the feedback and complaints at the same time.

Steps taken by WVP International to deliver excellent customer service are as follows:

  1. Listen
    Let the customer come to us with the WVP complaints. We will listen to the complaint without any interruption. When there is any complaint, customers usually be in aggressive mode because of the suffering. While listening, our customer care team is actually searching the real problem in our service.
  2. Acknowledge
    Our executive always starts the conversation with the customer with the apology statement. We give special attention to our customer who comes to us with the problem. At the same time, our executive tries to console the customer by saying “we understand your problem and sincerely apologize for the inconvenience caused to you”.
  3. Find the right solution
    After addressing the customers nicely, we offer real solutions to them by saying we can offer this solution to you now. In fact, in the mid of the conversation, our executive try to get the solution from them by asking what they would like us to do now. Whatever they give the solution like they want their money back, if possible, we do as per the client’s wish as we believe in maintaining a long-term relationship. If complaint resolution is not possible on the spot, our executive demands a stipulated time to come up with the right solution.
  4. Thank
    At the end, we always thank them for sharing the complaint and feedback with us as we know when our customers are satisfied with our service, they will advertise our service among their friends and relatives.