Steps Taken By WVP Internationals To Resolve The Complaints
Dealing with customer complaints is never an easy task for a service provider. Sometimes, it appears like customers are finding flaws in our service, but they are actually searching a solution to a problem. If your customer service is working excellently then complaints will come rarely into your notice. If in case, complaints occur, just stay calm and compose.
I understand, staying calm in such a situation is really tough when customers are screaming on you with WVP complaints. But, customer care service is always created in the company to handle the feedback and complaints at the same time.
Steps taken by WVP International to deliver excellent customer service are as follows:
Let the customer come to us with the WVP complaints. We will listen to the complaint without any interruption. When there is any complaint, customers usually be in aggressive mode because of the suffering. While listening, our customer care team is actually searching the real problem in our service.
Our executive always starts the conversation with the customer with the apology statement. We give special attention to our customer who comes to us with the problem. At the same time, our executive tries to console the customer by saying “we understand your problem and sincerely apologize for the inconvenience caused to you”.
- Find the right solution
After addressing the customers nicely, we offer real solutions to them by saying we can offer this solution to you now. In fact, in the mid of the conversation, our executive try to get the solution from them by asking what they would like us to do now. Whatever they give the solution like they want their money back, if possible, we do as per the client’s wish as we believe in maintaining a long-term relationship. If complaint resolution is not possible on the spot, our executive demands a stipulated time to come up with the right solution.
At the end, we always thank them for sharing the complaint and feedback with us as we know when our customers are satisfied with our service, they will advertise our service among their friends and relatives.