Tag: WVP Complaints

Steps Taken By WVP Internationals To Resolve The Complaints

One comment

Dealing with customer complaints is never an easy task for a service provider. Sometimes, it appears like customers are finding flaws in our service, but they are actually searching a solution to a problem. If your customer service is working excellently then complaints will come rarely into your notice. If in case, complaints occur, just stay calm and compose.

Related image

I understand, staying calm in such a situation is really tough when customers are screaming on you with WVP complaints. But, customer care service is always created in the company to handle the feedback and complaints at the same time.

Steps taken by WVP International to deliver excellent customer service are as follows:

  1. Listen
    Let the customer come to us with the WVP complaints. We will listen to the complaint without any interruption. When there is any complaint, customers usually be in aggressive mode because of the suffering. While listening, our customer care team is actually searching the real problem in our service.
  2. Acknowledge
    Our executive always starts the conversation with the customer with the apology statement. We give special attention to our customer who comes to us with the problem. At the same time, our executive tries to console the customer by saying “we understand your problem and sincerely apologize for the inconvenience caused to you”.
  3. Find the right solution
    After addressing the customers nicely, we offer real solutions to them by saying we can offer this solution to you now. In fact, in the mid of the conversation, our executive try to get the solution from them by asking what they would like us to do now. Whatever they give the solution like they want their money back, if possible, we do as per the client’s wish as we believe in maintaining a long-term relationship. If complaint resolution is not possible on the spot, our executive demands a stipulated time to come up with the right solution.
  4. Thank
    At the end, we always thank them for sharing the complaint and feedback with us as we know when our customers are satisfied with our service, they will advertise our service among their friends and relatives.

Consequences Of Scam Document Submission

Leave a comment

It is a very serious crime to lie or to present false documents for an immigration purpose. This is considered as a fraudulent act or misrepresentation in which the fraud applicant has to undergo various legal procedures.

Fraud document involves submission of fake or altered documents, some of them are:

  • Passports and travel documents
  • Visas
  • Qualification certificates
  • Birth certificate, marriage certificate, health certificate
  • Criminal record certificate
  • Address proof
  • Identity card
  • Job-related documents
  • Bank statement
  • Income tax documents
  • Interview appointment letter
  • Sponsorship documents

If you lie on an application or in an interview with the immigration consultant, this is also considered as a crime. If you send or submit a fake document, the immigration team can refuse your application.

The consequences may vary according to the level of crime, rules of country or rules of immigration agency. They could also:

  • Forbid you from entering the country
  • Give you permanent record of fraud
  • Take away your status of as a permanent resident (in case you are a PR in Canada or      Australia.
  • Charge with a crime and you may need to pay the penalty

As leading immigration consultants in Delhi, WVP International works with our partners to watch for document fraud. At some cases, we use Biometrics data such as fingerprints to confirm a person’s identity which will make harder for people to hide their identity.

WVP International wants to reduce identity fraud. On the other hand, there are lots of genuine immigrants but as a part of the procedure; the team may take time to review the documents. We request all the applicants to stay calm but if you want to enquire anything about your visa you can either contact us directly or can post your quires on WVP Complaints. We are always ready to help genuine applicants.